We provide a confidential service to all our patients, including under 16s.
You can be sure that anything you wish to discuss with any member of the practice, Doctor, nurse or receptionist will remain private and not shared with anyone without your permission, and this includes parents, care workers and teachers. The only time that we may have to consider passing on confidential information without your permission would be to protect you or someone else from very serious harm. We would always try to discuss this with you first.
All records we hold on file or on the computer are completely confidential and will only be shared with those health professionals who are directly involved with your care.
Booking an Appointment
This can be done on line by registering for SystmOnline (read more HERE), or by ringing the practice on 01661 839370. We have appointments available before and after school hours. Appointments for Emergency Contraception can be arranged at short notice with a doctor or a practice nurse and at a time that is suitable for you.
If we need to contact you confidentially e.g. with a test result, we will ask you how you would like us to do this. We can ring your mobile, home number or send you a personal letter, or you can ring us.
Suggestions and Complaints
If you have any comments, suggestions or complaints about our service we are here to listen and to help you. You can contact our Practice Manager, Liz Robinson at the practice or speak to any member of the practice team.
Help, Advice and Information
Teen Links to other organisations for help, advice and information:
Text 4 Tynedale 07971 747 747 who can provide information on a wide range of issues that are available locally.
Childline 0800 1111
Drinkline 0800 917 8282