Appointments
Routine appointments
To request a routine appointment:
- phone us on 01661 839370
- via the nhs app, our online services or via eConsult.
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
Routine Appointments can be booked up to 4 weeks in advance and are best suited to follow up continuing problems with a doctor of your choice.
When you get in touch, we will ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Urgent Appointments & Home Visits
URGENT APPOINTMENTS
These are on the day appointments to be used for problems like suspected Chest Infections.
To request an urgent appointment:
- phone us on 01661 839370
- visit the surgery and speak with a receptionist
Please contact us early in the day if you genuinely require one of these appointments. We have a limited number of these appointments and once these have gone you will be triaged to 111 or another provider.
You may be directed to alternative services such as first contact physio or pharmacy first if appropriate
HOME VISITS
If you are needing a home visit, we ask if you can contact the surgery on 01661 839370 by 11am wherever possible.
Home visits are offered to housebound patients and where you are too ill to visit the surgery – a GP will contact you first to discuss your medical problem and your home visit request. You may receive a visit from a GP or one of our paramedic team.
Cancelling your appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS app
- use our online form below
- using the GP online system https://systmonline.tpp-uk.com
- phone us on 01661 839370, Monday to Friday 8am to 6pm
Consult with a Doctor online
eConsult lets you consult with your NHS GP online by completing a quick form that is sent and reviewed by the practice. You can also be directed to patient self-help, pharmacy advice and local self-referral services.
eConsult is our online service which helps our patients access the help and advice they need at the right time, in the right place, with the right person. All identifiable patient medical data passes directly to us at the practice and eConsult will not have access to any of this information.
Upon receiving your online request, this will be reviewed by a GP. Depending on your clinical need you may be:
- sent information by the GP via Sms/Email,
- asked to make a face to face or telephone appointment with a GP
- contacted by the GP or other Healthcare professional by telephone to discuss your econsult further.
Extended Access
Patients can now access appointments from 18:30 to 20:00 on weekday evenings as well as on Saturdays managed by Hadrian Extra Care Hub based at Corbridge Health Centre.
Saturday appointments offered could be at Prudhoe Medical Group, Corbridge Health Centre or Hexham Primary Care Centre. Weekday evenings at Corbridge or Hexham.
Appointments must be booked in advance through your own GP Practice or via the Hadrian Extra Care hub website. Any follow-up or onward management of your condition will be arranged by your own GP.
Blood test appointments also available, contact your practice for further information.
