Contact the practice
Prudhoe Medical Group
Dr Syntax Road
Kepwell Bank Top
Prudhoe
Northumberland Newcastle Upon Tyne
NE42 5PW
Telephone: 01661 839370
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:00pm |
| Tuesday | 8:00am to 6:00pm |
| Wednesday | 8:00am to 6:00pm |
| Thursday | 8:00am to 6:00pm |
| Friday | 8:00am to 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need medical help fast but it’s not an emergency call 111.
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.
Calls to 111 are FREE from landlines and mobiles and the service is available 24/7, every day of the year
When to call 111
You should call 111 when:
- You think you need to go to A&E or to another NHS urgent care service
- Your GP surgery is closed and you need healthcare advice
- You don’t know who to call for medical help.
Click here for more information about NHS 111
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Physical accessibility
- Spaces (including accessible spaces) included in a free car park
- Induction loop available in reception
- Accessible toilets
- Automated Door
- Wheelchair access
- Transport links
How to make a complaint
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please email the practice manager, emma.stephenson17@nhs.net who will deal with your concerns appropriately.
