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Patient Online Services

Practice update - Patient Online Services changes by March 2016 

Practice statement of intent and plan to offer detailed medical record access

Patient Online Services

Patient Online is an NHS England Programme designed to support GP practices to offer and promote online services to patients, including access to records, online appointment booking and online repeat prescriptions.

Patients have been telling us that they are ready and want to take more control of their own health and wellbeing. Digital technology has the power to change the relationship between patients and their GP practice, just as it has changed our relationships in other walks of life, such a managing our finances or shopping. It can make services more convenient, personal and efficient.

The NHS’s ambition is to embrace technology as part of its drive to offer modern, convenient and responsive services to patients, their families and carers. GP practices are leading the way.


Patient access to their GP record

By the end of March 2016 GP practices are required to promote and offer the facility for patients to view online, export or print any summary information from their records i.e. medications, allergies, adverse reactions and any additional information agreed between the GP and patient. This will include a detailed medical record access (including coded entries). Please ask our reception team for further information.

Electronic appointment booking

GP practices are contractually required to continue to promote and offer the facility for patients to book, view, amend, cancel and print appointments online.

Online booking of prescriptions

GP practices are contractually required to continue to promote and offer the facility for patients who wish to order online, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances.

Some useful guidance and information.


  •        For Patients / PPGs

–      It’s your record: A guide to accessing records online

–      Keeping your online health and social care records safe and secure

  •        For Clinicians

–      RCGP Patient Online Roadmap

–      RCN Personal Health Records and Information Management


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