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Privacy Notice (in line with new General Data Protection Regulations GDPR due to come into effect 25/05/2018)

PRIVACY NOTICE – Prudhoe Medical Group (updated May 2018)

Why do we collect information about you and how we use this?

Health care professionals, who provide your care, maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records are used to help to provide you with the best possible healthcare.

What information do we hold and how is this stored?

NHS health care records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure.  Records this GP Practice hold about you may include the following information;

  •     Details about you, such as your name, address, carer’s, legal representatives and emergency contact details
  •     Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  •     Notes and reports about your health
  •     Details about your treatment and care
  •     Results of investigations such as laboratory tests, x-rays, etc.
  •     Relevant information from other health professionals, relatives or those who care for you

When is my information shared and how do we maintain the confidentiality of your data?

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.
Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  •     Data Protection Act 1998 and General Data Protection Regulation 2016
  •     Human Rights Act 1998 • Common Law Duty of Confidentiality
  •     Health and Social Care Act 2012
  •     NHS Codes of Confidentiality, Information Security and Records Management
  •     Information: To Share or Not to Share Review

We will only use or pass on information about you to other health professionals if they have a genuine need for it to support your care. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicotts' information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

 For example, your information may be shared in the following circumstances:

  •     To provide further medical treatment for you e.g. from district nurses and hospital service
  •     To help you get support from other services e.g. from social care or voluntary organisation’s. This can only be done with your prior consent.
  •     When we have a duty to others e.g. in child protection cases
  •     Where we are required by law to share certain information such as the birth of a new baby, infectious diseases that may put you or others at risk or where a Court has decided we must.


Which other organisation’s may see my information?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organization’s;
• NHS Trusts / Foundation Trusts
• GP’s
• NHS Commissioning Support Units
• Independent Contractors such as dentists, opticians, pharmacists
• Private Sector Providers
• Voluntary Sector Providers
• Ambulance Trusts
• Clinical Commissioning Groups
• Social Care Services
• Health and Social Care Information Centre (HSCIC)
• Local Authorities
• Education Services
• Fire and Rescue Services
• Police & Judicial Services
• Voluntary Sector Providers
• Private Sector Providers
• Other ‘data processors’ which you will be informed of

You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required.

Access to personal information

You have a right under the Data Protection Act 1998 to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

  • Your request must be made in writing to the GP – for information from the hospital you should write direct to them
    • There may be a charge to have a printed copy of the information held about you
    • We are required to respond to you within 40 days 
    • You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located

Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.


The Data Protection Act 1998 requires organisation’s to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website

The practice is registered with the Information Commissioners Office (ICO).

Who is the Data Controller?

The Data Controller(s), responsible for keeping your information secure and confidential are the GP Partners of Prudhoe Medical Group.

The Data Protection officer for the Practice is:

Liane Cotterill

If you would like to contact the Data Protection Officer, please use the following Email:  

Or you can write to the DPO at: 

Liane Cotterill

Senior Governance Manager & Data Protection Officer

North of England Commissioning Support

Teesdale House

Westpoint Road



TS17 6BL

Objections / Complaints

Should you have any concerns about how your information is managed at the GP practice, please contact Anthony Hockey our Practice Manager. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO) via their website, , telephone: 0303 123 1113 (local rate) or 01625 545 745.

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything.  If you have any concerns about how your data is shared then please contact the practice.


Practice Newsletter

To view our latest up to date Patient Newsletter please click on the link below:

Patient Newsletter May18

Waiting Room Presentation

When attending for an appointment we have a waiting room presentation on the TV screen updating our patients about changes and services available. As you may not be able to see the full presentation while waiting to see a health care professional we have a copy for you to view below. The presentation link below requires Powerpoint software to run on a PC at home. Clicking on link below will open Powerpoint software and simply press F5 to start to view the slideshow. Any feedback would be appreciated. Thank you.

Click here to see our waiting room plasma presentation

Friends and Family

Have your say to improve your care

We would like your feedback on the care or treatment we give you any time you visit your GP or have contact with the practice. It doesn't take long. Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services.

Take the Friends and Family Test Here

To find out more please watch this NHS Video:

Your GP Cares Campaign

  • Need more time with your GP?
  • Struggling to get an appointment?
  • You are not alone!

Find out what you can do to help us change this.

Find Out more on the BMA Website

As a patient you can Find out more about the issues, Share your experiences and Join the debate on Twitter at the BMA Website (

Organ Donation

More than 10,000 people in the UK currently need a transplant. Of these, 1000 each year - that's three a day - will die because there are not enough organs available.

Please help us to turn people’s good intentions about organ donation into action by registering on the NHS Organ Donor Register.

Prudhoe Medical Group achieve outstanding report following recent CQC (Care Quality Commision) inspection.

Welcome to Prudhoe Medical Group

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Health News from the BBC and the NHS

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