Appointments System

We have several different types of appointments aimed at meeting the needs of the majority of patients. 

Many people like to see the same doctor for continuity and we aim to provide this service as we believe it provides the best care for our patients. We will try the best we can to ensure that you see the doctor of choice, but as some doctors work part-time, please book ahead if possible. You can always see any doctor at the practice for urgent matters.

Appointments can be booked in person, over the telephone or online via the link at the top of this page. To register for our online services please contact reception for a username and password, we will post this to your home address. If you wish to collect the details from reception, please bring some photographic identification for security.


TELEPHONE APPOINTMENTS:    A telephone call can often save time for both patients and doctors, and we are developing telephone consultations as a means of improving efficiency.   For general medical advice you can also call the NHS on 111.


SAME DAY APPOINTMENT:  These are on the day appointments to be used for problems like suspected UTI's/Chest Infections.  Please phone early in the day if you genuinely require one of these appointments. We have a limited number of these appointments and once these have gone you will be triaged to 111 or another provider.   


ROUTINE APPOINTMENTS:  These can be booked up to 4 weeks in advance and are best suited to follow up continuing problems with a doctor of your choice.   Routine appointments can also be booked online via the nhs app or our online services via this website and are released 7 or 14 days ahead.


NURSE APPOINTMENTS:  Our Nurses can deal with a range of common problems including monitoring long term health conditions, Asthma Reviews, Smear Tests, Blood Tests, Blood Pressure Checks, Travel Vaccinations


HOME VISITS:  Whilst we encourage our patients to come to the surgery where we have the proper facilities and equipment we do appreciate this is not always possible.    If you are needing a home visit we ask if you can contact the surgery as soon as possible.  Home visits are offered to housebound patients and where you are too ill to visit the surgery - a GP will contact you first do discuss your medical problem and your home visit request.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Teaching & Training

Our Practice is approved by the University of Newcastle upon Tyne as a Training Practice. Fully qualified hospital doctors who have decided to specialise in General Practice join us for a period of 6 to 12 months as part of their further training and will assist the partners within the practice. We regard their special skills and expertise as valuable assets to the practice. As a training practice the medical records of our patients may be used for teaching and may also be examined by external assessors. All patients have the right to withhold their records if they so wish. If you do not wish your records to be used please let us know.

You also have a right to decide if you wish to be involved in any training in the practice, e.g. have students in attendance during your consultations, or having a video taken of your consultation that will later be used for training purposes. If you do not wish to be involved please tell us - we don’t mind. You will, in any event, be requested to sign a form to say that you are/are not prepared to take part in any such activities at the time. All recordings are strictly confidential.