What is proxy access
As a parent, family member or carer, you may be able to access services for someone else using linked profiles. This is also sometimes called having proxy access. It needs to be set up by a GP surgery where you and the other person are both registered. You can then access the linked profile by using the NHS App or by logging in through the NHS website.
What can you do with proxy access
Your GP surgery controls what you can do with a linked profile. Depending on the level of proxy access your surgery agrees to give you, you may be able to switch profiles to act on behalf of another person and:
- book an appointment
- order a repeat prescription
- view some or all of their GP health record
How do I get proxy access
Tell us that you would like to arrange proxy access for the person you care for. You both need to be registered at the surgery. We will guide you through registration.
You'll need to provide identification to us so we can:
- confirm who you are
- check you are the correct person to act on the other person's behalf
Proxy access for Children
Before a child is aged 11, parents usually control access to their health record and online GP services. When the child is aged between 11 and 16, parents may be allowed proxy access to their child's online services, if the GP surgery agrees this is appropriate. This access ends when the child reaches the age of 16.
If you are aged 13 or over, and you are registered at a GP surgery in England or the Isle of Man, you can access your own profile in your NHS App.
If you're aged between 11 and 16, and you have questions about who can access your health record or online services, contact your GP surgery.